FAQ

Window and Door Frequently Asked Questions

Have a question about our replacement windows or exterior doors?  Browse through our top faqs below.   If you don’t find the answer, please contact us

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Do we offer discounts?

Yes. We offer… Senior Citizen Discounts/Military-Veteran/While were in the Neighborhood/and our most popular Same Day Discount.

Do we offer financing?

Yes. We use Enerbank USA that offers many options.  Contact us for complete details or request a free estimate and we’ll come to you.

Do we offer free estimates and project consultations?

Yes. Our professional project consultant will work with you and your family from beginning to end.  Request a free estimate!.

Are we insured & licensed?

Yes.

Do we carry Workman’s Compensation?

Yes.

Are they energy star efficient?

Yes, many of our windows and doors are Energy Star approved.

Are materials American made?

Yes. Our window and doors are made right here in the USA by Provia, Sugar Creek, Ohio.

Do we subcontract?

All work is done by our professionally trained EMPLOYEES. We only subcontract fields that require specific licensing. I.E. Plumbing, electrical and HVAC.

What type of projects do we specialize in?

Windows and doors are our specialties.

Do we have a referral program?

We do! We will hand you a referral check after the sale as well as after the installation.

What is the turn around time?

Typical turn around is 6-8 weeks from order, under normal circumstances and conditions.

How do we handle HOA and permit requirements?

We will handle all permitting and provide the required documentation to the necessary parties after signed contract and a down payment is received.

How long have we been in business?

STL Windows and Doors, a company of Lombardozzi Construction, has officially been in business since 2013. Our experience in the industry extends almost 10 times that.

Do we have a warranty?

Yes, in addition to the manufactures warranties, we offer a 10-year workmanship warranty on all general contracting projects.

Why is there a gap between new window and existing opening when first set?

Replacement window should always be smaller than the opening to allow the new window to be square in a potentially out of square opening. You also need room to fit insulation between the new window and the existing opening. Once a window is set to square and insulated, the window will be trimmed out for appearance and sealing purposes to ensure a proper install.

Will the installers need to come inside?

Yes, we will need to come inside to properly tear out the old window without damaging the opening, properly fasten the new window units in place, to trim out the window and to clean up.

Will we need to move furniture, blinds and curtains?

Yes. Also, it is recommended to await 24 hours before reinstalling blinds to allow an adequate drying time of caulk.

What steps are taken to minimize construction related mess and debris?

Drop cloths, cardboard, and or plastic will be used to cover any and all floors and furnishings as needed. Job site will be cleaned daily or as needed and thoroughly at job completion.

Will someone show me how to operate my window?

Yes. Installers will give a full demonstration after the installation process is complete.

What about lead paint?

Any home constructed prior to 1978 fall under the federal RRP rule. Yes we are licensed and comply with all EPA regulations to facilitate any projects where lead is present.

Have More Questions?

No problem, please contact us and we’ll be more than happy to promptly provide the answer.

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